Nitro Kit Recording not functioning correctly

  • 1
  • Problem
  • Updated 1 month ago
I've had the Nitro Kit for three weeks, and all of a sudden tonight it stopped recording correctly. I'll press record and it might record half of what I play, or sometimes not at all, or maybe just a few beats. Any solution for this?
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keneticimages

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  • frustrated

Posted 1 month ago

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Criss, Employee

  • 542 Posts
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Hello, Keneticimages

Thanks for posting!

Sorry to hear that is happening. Have you tried to reset the module? You can do this by holding down both < and > buttons while powering on the module. 

Let me know if this takes care of the issue! 
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keneticimages

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We did try that. We can try again, but it didn't help last night when we tried.
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keneticimages

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It still didn't work. Any ideas???
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Criss, Employee

  • 542 Posts
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Hello, Keneticimages

Sorry to hear that, Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.