New Keyboard issue

  • 1
  • Problem
  • Updated 10 months ago
When unboxing a new Melody 61 MKII keyboard, about 9 keys are raised about a half inch, and seem to be blocked. I'm new to this, so I'm not sure how to get those keys down to use. Thanks.
Photo of Rob


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Posted 10 months ago

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Photo of Criss


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Hello, Rob

Thanks for posting!

Sorry to hear that, I would recommend reaching out to our support team for a replacement.
Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop-down menu.


• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.