My DM10 Studio triggers are triggering on their own. What's going on?

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
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Jorge Urzúa

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Posted 5 years ago

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Michael V

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Hi Jorge,

Thank you for your post! I'd like to help! I apologize, but with the question you have posted, the Alesis product's name wasn't stated. Please provide me with the Alesis product that you are talking about and elaborate a little further as to what your symptoms are. Looking forward to help!
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Jorge Urzúa

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I'm sorry. I meant to specify. I have an Alesis DM10 Studio Kit. I was doing some more investigating. Turns out that even when I hit the rack on its own, the triggers are going on on their own. I went through all the troubleshooting like Xtalk & Sensitivity settings, but nothing helps. I performed resets, & that didn't help at all. Thank you for responding.
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Michael V

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Hi Jorge,

Thank you for specifying the product you're currently using. You definitely took the best first step in trying to fix this by adjusting the Xtalk and Sensitivity settings since vibrations on the drum kit could lead to trigger pads activating depending on how sensitive the pads are set. Since that hasn't resolved the triggering over-sensitivity, I would recommend trying out a firmware update on your DM10 module.

Our latest firmware update for the DM10 module increases sensitivity, reduces the possibility of crosstalk, and enhances system stability. For the download of the firmware update, please click here. Although this download contains a PDF document of the firmware update instructions, we also have a video that demonstrates the firmware update in case you'd like to check it out. The video can be viewed here. I hope this helps!
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rhysT

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Hey Jorge, also check the trigger pad indicators (small circles) on the LCD display and try increasing the Threshold setting for any module inputs that show erratic 'blinking'.
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Jorge Urzúa

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Thank you all for the helpful tips. However nothing seems to help the situation. I updated the firmware & tried messing with the threshold. No matter what I do the triggers are just too sensitive. I wonder if this is an issue with the module not working. I forgot to mention that i recently took it to my music store because I have & extended warranty. According to them, Alesis gave them instruction to send it to a 3rd party authorized service center. It came back to me with a different module. Not new. They insisted that it would be the module, but it doesn't make sense if it is happening still even with a new different one. I'm at a loss.
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rhysT

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It could be worth contacting your national Alesis distributor to make them aware of your problem and try to get a new DM10 module replacement under warranty.
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Michael V

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Perfect, rhysT! Jorge, if you're located within the US, it's best to reach out to Technical Support to see what the next step should be. Log onto www.alesis.com/support in order to reach out to them. If you are outside of the US, your local Alesis distributor, as rhysT mentioned, would be who you would want to contact. If you need their contact information, it can be found in out distributor finder search here - http://alesis.com/sales/international...
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rhysT

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Btw, Alesis Technical Support should be advising their authorized service centers not to recycle possibly faulty modules instead of providing a new replacement.