My Q25 is not being recognized by my computer

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  • Updated 2 years ago
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My alesis Q25 can't be recognize by my computer with windows 10, are there solutions because i tried this: but it doesn't work...
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Niels Personnic

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Posted 2 years ago

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Bill R., Employee

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Thanks for posting. Sorry you're having issues wth your Q25. 

Have you tried using another USB port or cable with your computer? I would also suggest trying another computer. Make sure you're connected directly to your computer's USB port and that you aren't going through a hub. Check out this helpful guide below that will walk you through troubleshooting your connection:

I hope this helps! Let me know how it goes.