My DM6 module freezes. What can I do to resolve?

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
It doesn't happen every day, but once it freezes, i cnnot get it back up. I tried resets etc. Firmware upgrade doesn't help as it cannot v\be recognised while its freezing.
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Janes

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Posted 3 years ago

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Bill R., Employee

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Hello,

Thanks for posting. Sorry you're having issues with your kit. 

It sounds like you may need to service your product. Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:
  • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page.  Select Warranty or Service Inquiry from the drop down menu.

or


I hope this helps!  Let me know if you have any additional questions.