M1 Active, 620

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  • Question
  • Updated 5 years ago
  • Answered
I have , had a pair that worked perfectly until today. In San Francisco we had a power outage --my computer and sound system were off at the time. When the lights came on, I turned on the keyboard, TC Konnekt and the computer, but of the speakers one had a blue light flashing , the other nothing, no lights at all. No other equipment , some delicate stuff too, was alright so I assume there was no surge of any kind.
WTF happened ??? Please any thoughts
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Michael Rajczyk

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Posted 5 years ago

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Chris D, Employee

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Hello Michael,

Thanks for posting. I'm sorry to hear about your M1 Active 620 speaker. I would like to help you out. There's a possibility that your speaker may need to get serviced. Warranty claims are not handled here on the forum but I can point you in the right direction. Please contact support. Simply log onto http://www.alesis.com/contact to contact the support team.

Let me know if you have any questions!
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Michael Rajczyk

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....a "possibility" that they need to be serviced ??? They don't work, they don't produce any sound !!! Are you telling me in some cases you want monitors that are totally dead?? Of course they need to be fixed. Jeeeez !

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