ISSUE WITH ALESIS VI25 HELP PLEASE

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  • Updated 2 months ago
Hi all,
I have recently bought an ALESIS VI25 , I have managed to register the product, but it has been causing me complications since I bought it.

Whenever I connect to my laptop via MIDI to usb, the interface on the keyboard shows power and the buttons are responsive, according to the instruction manual this indicates that it works.

"The last USB device you connected to this computer malfunctioned, windows does not recognise it"

Upon further inspection I have noticed that there are no drivers installed, rather windows has opted to say the device is totally unrecognised.

Whenever I try to load a preset from the hardware on Alesis VI25 Editor, the error message " MIDI Communication Unsuccessful, Verify Midi Connection and device settings"

I have tried this with two midi keyboards and on four laptops, one mac , three windows, and the same issue has been repeating.

Any help would be massively appreciated as at the moment I am stuck with an overpriced paperweight.
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cam h

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Posted 2 months ago

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Chaser

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The VI25 is Class Compliant.
Are you connecting to the laptop with a 5 pin MIDI to USB cable or an A/B (printer type)USB cable?
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cam h

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A/b cable
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Chaser

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USB connection problems can be a pain.
Since it's class compliant it should be installing drivers as soon as connected.

"I have tried this with two midi keyboards and on four laptops, one mac , three windows, and the same issue has been repeating"

ALL keyboards are giving the same error on ALL the computers?
Since it is doing this on multiple machines I would try a different cable.
It's quite common for a USB cable to go bad.

Also if you ever need to ...
I believe the VI Series could be factory reset by pressing < and > simultaneously while powering on .You should see "RST"
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cam h

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I've tried with one midi keyboard on three windows and two mac books, the keyboard is giving the same error message on all Windows OS. I've tried two cables :(
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Chaser

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Here is the Class Compliant Troubleshooter and the "10-second is-it-broken test"
which shows you how to test in Device Manager and determine if it's the keyboard
or if something else is causing the problem.
https://www.alesis.com/kb/article/2331