How to replace the battery on my early transactive amp

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  • Updated 2 years ago
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I have a first generation Transactive battery powered MP-3 docking portable amp
The rechargeable battery is no longer taking a charge .
It shows on YouTube that there should a side access panel to get to the battery.
Mine does not have one and I see no way of getting to the battery ?b
Mine is pre wireless
Thanks the help

Steve
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Steve Gray

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Posted 2 years ago

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Bill R., Employee

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Hi Steve,

Thanks for posting.

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.