Has anyone else had the Surge Mesh Kit sent them when you ordered a Command Mesh Kit? I cannot get a reply from Alesis

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  • Problem
  • Updated 1 month ago
  • Acknowledged
I ordered:
Alesis Command Mesh Kit | Electronic Drum Kit with Mesh Heads, Chrome Rack & Command Drum Module with 70 Kits, 600+ sounds 60 Play Along Tracks, Custom Sample Loading and USB/MIDI Connectivity from Amazon
I received:
Alesis Surge Mesh Kit | Eight-Piece Electronic Drum Kit with Mesh Heads, Chrome Rack and Surge Drum Module including 40 Kits, 385 sounds 60 Play Aong Tracks and USB/MIDI Connectivity
by Alesis
$250.less than the command kit
and I cannot get an answer from Alesis
WTF?????
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Scott Rosen

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  • pissed

Posted 1 month ago

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Scott Rosen

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Amazon instructed me to contact Alesis
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Jörgen Wångenberg

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No, I really think that you are totally alone with this strange problem.
Are you 100% sure that you not order the Surge Mesh Kit?
Look at your order again.
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Scott Rosen

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100% Final Details for Order #111-3441232-0097065
Print this page for your records.
Order Placed: January 9, 2020
Amazon.com order number: 111-3441232-0097065
Order Total: $654.76
Shipped on January 12, 2020
Items Ordered Price
1 of: Alesis Command Mesh Kit | Electronic Drum Kit with Mesh Heads, Chrome Rack
& Command Drum Module with 70 Kits, 600+ sounds 60 Play Along Tracks, Custom
Sample Loading and USB/MIDI Connectivity
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Jörgen Wångenberg

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Are you sure that's your original order?
It doesn't seems like that's correct, then they should sent you another kind of drumset.
Not the Surge Mesh Kit!
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Scott Rosen

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Yes this is my original order.
id take a pic of it but it shows personal info