Firecracker like glitch in my DM6!

  • 1
  • Question
  • Updated 10 months ago
  • Answered
Happening periodically, sometimes shuts the module off, sometimes not. I'm sure factory reset/ firmware update are my only options. Hate to lose my settings. Anyway, other than brick by brick, to restore?
Photo of Dwight Bird

Dwight Bird

  • 1 Post
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Bill R.

Bill R., Employee

  • 5693 Posts
  • 281 Reply Likes
Hi Dwight,

Sorry, must've missed this one :)

Can you please confirm the specs of the power supply you're using with your DM6? If you're in the US, you should be using a 9V DC 500mA pin-positive power supply.

If you're using the correct power supply with your module and are still experiencing this issue, you may need to service your product. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.