Firecracker like glitch in my DM6!

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  • Updated 11 months ago
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Happening periodically, sometimes shuts the module off, sometimes not. I'm sure factory reset/ firmware update are my only options. Hate to lose my settings. Anyway, other than brick by brick, to restore?
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Dwight Bird

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Posted 12 months ago

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Bill R., Employee

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Hi Dwight,

Sorry, must've missed this one :)

Can you please confirm the specs of the power supply you're using with your DM6? If you're in the US, you should be using a 9V DC 500mA pin-positive power supply.

If you're using the correct power supply with your module and are still experiencing this issue, you may need to service your product. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.