Editor user guide pdf

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Hi,
I cant find the editor user guide for the alesis VI61 keyboard.
In the installer i can see that it is supposed to install the editor as well as the editor user guide.
But once installed, the editor doesn't find the user guide.
And when i try searching for the file i can't find it on the Mac/computer.

Where do i download the VI61 Editor User Guide - v1.1.pdf?
Can i download it separately? Could someone give me a download link?

Help, anybody?
/Petter
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Petter Kärnekull

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Posted 3 years ago

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Bill R., Employee

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Hi Petter,

Thanks for posting. The user guide for the Editor will be available within the Editor software itself. Simply click Help > Open User Guide. If the User Guide doesn't open when going through that dialogue try uninstalling and reinstalling the Editor from our website. Try another web browser, as well.

Hope this helps! Let me know if you have any further questions.
(Edited)
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Petter Kärnekull

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Thanks for the reply.
However, this was the problem. The user guide is not available from within the editor. I get the message in the image,: "Unable to find User Guide: /Documents/Alesis/VI61 Editor/VI61 Editor User Guide - v1.1.pdf"
I've downloaded the mac version-installer of the editor today from your website and installed the editor. I've even reinstalled only the user guide via custom installation to make sure that the guide was installed. still it's not working. Can't find the file on the computer as well.
Iäm running OS X El capitan 10.11.2
Please guide me if you can.
kind regards,
Petter

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Bill R., Employee

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If the Editor is unable to find the User Guide, this means it wasn't properly installed. As I said in my last post, uninstall and reinstall the Editor. When you go to reinstall,I would recommend using another web browser, such as Google Chrome.
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Thelonious

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Bill I tried that multiple times and still no luck. Is there a version online I can download somewhere?
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Bill R., Employee

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I've uploaded the User Guide to my personal Google Drive account - click here. Please be aware this link will expire in 48 hours. 
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Brad Rushing

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Hi Bill - It's Oct 14, 2019. I just installed V25 Editor from an installer I downloaded from the Alesis website just now and get the exact same message as these other folks, the same as Petter Kärnekull's screen capture from three years ago. I tried reinstalling and the guide never appeared. Seems this is a problem you guys should correct.
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John Hawkins

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How about making the VI61 Editor User Guide - v1.1.pdf publicly available on the Alesis Support Website instead! I am considering buying this controller.
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Bill R., Employee

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Thanks for your feedback, I will submit this to my web team as a feature request for you.
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Brad Rushing

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You really should have these guides available for download from the website.
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Stefan Zilz

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I have exactly the same issue with the v49 editor
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Brian Norris

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December 4, 2018 and this is still not fixed. Downloaded the editor off the VI61 page, installed (no errors), and the PDF file is not found.

Bill, can you either send me that file or get it put up onto the site somehow? I've got to believe it would take less time to make that a downloadable file on the product pages that it does to answer all the questions about the missing file, right? (I'm a web developer, so I know the drill.)

Thanks in advance for the time and assistance!
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washvfx

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As with Petter, Brian, Stefan, and others, I am having the same problem. Tried uninstalling and re-installing using Firefox, Chrome, and Safari. Still am getting the "Unable to find User Guide" message.

Thanks in advance for any help!
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Euan Carter

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Yeah, this is extremely disheartening and gives me no confidence in Alesis. Just unpacked my new controller and would like to get to grips with it, but can't because of a simple issue that's been known about for over 2 years. It's a shame.

If anyone finds a pdf of the of the guide, please could you post it here for everyone? Thanks.
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washvfx

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Euan -

Finally got a copy of the guide .pdf from Alesis support. I don't think one can post a file on this site, but here's a link to that file on my google drive.

https://drive.google.com/open?id=1d83...

I think there is some bug in the installer for the app, that prevents the .pdf from being written to the correct directory on some machines. Even after getting the download, I had to do some funny stuff with hidden and locked folders to put it the correct spot for the Editor app to see it. But you can open it with any .pdf viewer with no problem. For the app to see the .pdf, I believe the file should go in your main drive under " /Documents/Alesis/VI61 Editor/ " Best of luck...
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Euan Carter

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Thank you, washvfx! Really appreciate you getting back with this so quickly!
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Brad Rushing

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Thank you. I have the V25, but hopefully this guide will work for me also.