dm8 pro ride problems

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Hi! I own an alesis dm8 pro kit. The other day, my ride stopped working, and I don't know what to do about it. I already tried swapping out the cymbal to make sure it just wasn't the cymbal itself. Also, I reset the module and that didnt work. Help?
Photo of Jack Comerford

Jack Comerford

  • 1 Post
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  • frustrated and confused.

Posted 2 years ago

  • 1
Photo of Bill R.

Bill R., Employee

  • 5693 Posts
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Hi Jack,

Thanks for posting.

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.