Dm7 usb kit module freeze

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  • Updated 2 years ago
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Hi,
when i start my dm7 usb kit module, i 've got a white screen and no sound and when i push the bouton (kit, click and tempo) after to start, the module stay on ready and i've got a breath in my headphone.
I don't know how reset my module...? I don't know what to do...
Have you got any solution?
Sorry for my English.

Jérémy
Compiègne in France
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jeremy prevost

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Posted 4 years ago

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Bill R.

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Hi Jeremy,

Thanks for posting! I'll be happy to help!

Would it be possible for you to upload a picture or video of this so I can see exactly what's going on? Let's have you try a factory reset:

In the Kit Selection Mode or Song Mode, press the SETUP button to enter Setup Mode. Rotate the DATA dial to select SETUP and press ENTER to select it.

RESET MODE

This feature allows you to recover the module's factory settings. When Reset is flashing, press ENTER to select it, then rotate the DATA dial to select one of the four types of reset operations.

Reset Kit – This will reset the sound parameters in all User Kits. When Reset Kit is flashing, press the ENTER button. AreYouSure will be displayed. Press ENTER to confirm or press EXIT to cancel.

Reset Setup – This will reset changes made in Setup Mode. When ResetSetup is flashing, press the ENTER button. AreYouSure will be displayed. Press ENTER to confirm or press EXIT to cancel.

Reset Song – This will delete all User Songs you have recorded. When Reset Song is flashing, press the ENTER button. AreYouSure will be displayed. Press ENTER to confirm or press EXIT to cancel.

Reset All – This will reset all the items listed above as well as the parameter changes in Kits that have been edited in the Advanced menus. When Reset All is flashing, press the ENTER button. AreYouSure will be displayed. Press ENTER to confirm or press EXIT to cancel.

Notes:

  1. Do not strike any pads or press any pedals after pressing the ENTER button to confirm a reset. Wait a couple seconds after it returns to Setup Mode or Kit Selection Mode.
  2. When entering Setup Mode from Song Mode, the reset feature will not be available.

Hope this helps! Let me know if there's anything else I can help you with!
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JEF

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Hi there...

Don't know how it turned out, but i have the same problem.

The screen lights on, but no text appearing at all.
So way i can apply the reset protocol above.

Any ideas ?

Is it a french problem ?
I also wrtite from France ;-)
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Bill R.

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If you aren't seeing any text on the module's screen, your module will likely need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.