DM7 USB Kit Module display problems

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  • Problem
  • Updated 2 years ago
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  • (Edited)
Hi, i have a dm7 USB kit drum but the module suddenly doesn't work, when i power on the module all the buttons are light up and the LCD screen shows nothing, i have no sound with the pads, is there a way to reset it?Anybody can help me?
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Canek Miranda

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Posted 3 years ago

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Bill R., Employee

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Hi Canek,

Thanks for posting. 

This is probably a hardware-related issue, but first, have you tried using another power supply? If you're located in the US, you'll need to be using a DC 12V 2.0A power supply. If you have, and are still experiencing issues, please get in touch with your nearest Support Office for further assistance. Log on to www.alesis.com/support to contact our Support Team. 
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JEF

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Hi,
Same problem for me.

I've checked the power supply. It's OK.
Is there any reseting possible ?
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Bill R., Employee

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It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.