DM7 problem

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
Hi i need some help i have alesis dm 7 yesterdsy i turn off it and the son screen i read erasing. i turn off it and when i turn on ewery mennu ok but the all def isnt any sound or voice what shud i make
Photo of Tibor Ugrai

Tibor Ugrai

  • 3 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Bill R.

Bill R.

  • 5693 Posts
  • 297 Reply Likes
Hi Tibor,

Thanks for posting. 

Unfortunately, I'm not understanding the last half of your post. Can you elaborate on this? 

If your DM7 is erasing itself when you power it off, this may be a hardware-related issue. Please get in touch with your nearest Support Office by logging on to www.alesis.com/support. You can find their contact information on that page. 
Photo of Tibor Ugrai

Tibor Ugrai

  • 3 Posts
  • 0 Reply Likes
Hi Bill

The second half of my post : I can turn on the dm 7 modul and i can navigate in menu but no sound on phone or line out i can hear i klick when turn on or off but drum sound no. I think a firmware owerwrite can help, but i have not firmware this modul please send me one thanks

Tibor
Photo of Bill R.

Bill R.

  • 5693 Posts
  • 297 Reply Likes
Hi Tibor,

Thanks for clarifying. There are no firmware updates for this product. If and when one becomes available, it will be posted on the product page.

To clarify, you aren't hearing sound from both the kick drum and an auxiliary source? What is the type of cable you're using with your auxiliary source? Can you post an image of this?

If you're not hearing sound from your kick pad, have you tried using another cable from the snake, multiple kits in the module, or a reset? 



Please try the "Reset All" procedure above and let me know how this works out for you. If your symptoms persist, please follow the steps from my previous message to contact your nearest Support office.