dm6 having to hit the kick really hard to make it work

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  • Updated 12 months ago
Dm6 model, I have to hit the kick pedal really hard to get any sound, have plugged other drums and seems to work fine. So I guess not a sensor issue
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Peter Brettell

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Posted 12 months ago

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Photo of J D

J D, Employee

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Hello Peter, 

Thanks for posting! 
It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor

Make sure to reference or link this thread to help out the support team.



I hope this helps! Let me know if you have any additional questions.
(Edited)