DM Touch missing from App Store

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  • Problem
  • Updated 3 weeks ago
  • Acknowledged
Apologies for my first post being an alarm.
Pretty much as the title suggests, the app is missing from the Apple App Store.
Equally, Alesis is missing completely as a developer.

Is this due to the forthcoming iOS update later this week?
Is DM Touch finally being updated too?

If it's gone for good, that's pretty alarming news for anyone who has purchased a DM Dock since the app was withdrawn, rendering it almost useless.

A.
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Ade

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Posted 2 years ago

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Bill R., Employee

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Hello,

Thanks for posting. I'm not sure why this was removed from the App Store, or if the forthcoming iOS update has anything to do with this. Regardless, I'll be happy to let my software team know that you're interested in downloading this by submitting this as a feature request.
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Ade

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Could you ask your software team if this is going to be reinstated on the App Store please, and if so, when?

Simples!
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Ade

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I asked for you Bill (and for myself).

This fresh in from the Company who you work for “The DM Touch App is not supported on iOS 11. We are no longer planning on updating this software as well.”
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Charles W. Moody

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I've had to replace my I pad, so when can we expect the software app to be reinstated?
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Ade

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Thanks Bill. The app is most certainly long overdue an update. If you're talking feature requests, then certainly control of, and compatibility with, the Pro X hihat should be added. As far as I'm aware, the DM Dock should, but doesn't, work with this continuous controller. There's no way to calibrate open/closed at all.

Lastly, if the app isn't going to be reinstated on the Spp Store, DM Docks should immediately be recalled from all retailers in order to prevent sales of an item which would no longer be fit for purpose.

I'm hoping that is merely receiving an update; potentially a great piece of kit.
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Livio Panizza

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I really hope that Alesis updates DMTouch software because it is a good solution that is apparently forgotten. Lack of Calibration Pro X Hihat and compatibility with the DMPAD 3-ZONE RIDE are against the mark.
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Ade

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Rumour has it that it has been pulled due to being under further development, and that it will return after an upgrade.
If there is anyone from Alesis who can confirm this, that would be great.
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Ade

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UK Support says it's being updated.
US Support not sure, and chasing - still waiting for a reply since the beginning of the week.
Sonivox Support thinks it's gone for good but not sure and chasing. Response expected later today.

None of the above fills me with a great deal of confidence.
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Ade

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Did post a yes/no question in the questions section "is the app coming back", but it appears to have been deleted. Ho-hum!

Meanwhile, lots of DM Docks remain on sale, with no software to control/configure them.
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Hai Nguyen Cong

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This reply was created from a merged topic originally titled Dm touch app not have on app store.

Help me, I don't see Dm touch on App Store. I use iPad 2 iOS 3.9.5, i from Vietnam.
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Ade

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As you will see first the above, the only comment I’ve had here from Alesis is the brush-off that the app being reinstated will be raised as a ‘feature request’

Now naturally this is unmitigatedly unacceptable as the DM Touch app is necessary for the DM Dock to function properly.

If units are still being sold without the app being available, then they are being sold not fit for purpose.

Alesis have been made fully aware of this, yet seem unwilling to commit as to whether or not the app will return.

It might be prudent to alert retailers to this situation to prevent any further units from being sold, so they can be returned to Alesis.
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Hai Nguyen Cong

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It has been 2 weeks but no official response from Alesis. Feeling disappointment.
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Bill R., Employee

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The DM Dock is a long-discontinued legacy product. Due to changes in the iOS operating system, the DM Touch app is no longer available or supported. However, since it is a standard audio/MIDI device, you will be able to use it with virtually any app, such as GarageBand,Cubasis, etc.
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Ade

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But you won’t have access to control the trigger parameters etc.
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Hai Nguyen Cong

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Garageband only supports ios 10, my ipad2 is ios9, cubasis is software for charging. What should I do, I bought dm dock and pad set, now it becomes useless or I have to pay more. Someone help me, I do not think I will buy Alesis products again, I have too much trouble.
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Ade

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This direct from Alesis “The DM Touch App is not supported on iOS 11. We are no longer planning on updating this software as well.”

I’ve returned mine to the supplier with a ‘feature request’ for my cash back.
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Hai Nguyen Cong

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I could not return the product because I bought it through another person 6 months ago and I could not contact them. If someone has solution please help me.
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Ade

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You could request that Alesis send you a signed app, or one which you can sign as a developer.


I wouldn’t hold your breath though, it will be noted as a good old ‘feature request’, which will be delivered on the back of a unicorn.
(Edited)
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Hai Nguyen Cong

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Thanks for Ade's suggestion. I will try to ask Alesis. I hope they will not abandon their customers.
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Hai Nguyen Cong

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I sent a request to Alesis support , Bill.R please consider it help me, i need it for a show.
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Ade

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Riiiight
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Emil Jim

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Hi!

Bill, with Garage Band (by example) is not possible to use all triggers :(

There is no way to install the old app?? I need it :'(
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Hai Nguyen Cong

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I did follow Ade's suggestion but Alesis was not able to support because they did not agree to public software. I do not know what to do with DM dock, I can not throw it away because that lag my savings. : ((
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Emil Jim

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Hi everybody!
Finally, I get use DM DOCK with another app, using all trigger. "Drumslive" app (3,99 €).
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Hai Nguyen Cong

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Hi Jim
Does the software have expand drum and cymbal ? I have 6 drum, 5 cymbal, 1 FX pad.
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Ade

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Looks like you may be in luck folks.
The DM touch app was available on the App Store yesterday.

I wonder if the pressure of all those 'return to seller feature requests' has helped this along.

I'm still glad I returned mine though - the whole experience was a headache.
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Pereira Adriano

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HELP!!!!!!!!!!!!!!!!!!

DMtouch not avaliable on APP store !!

i buy a DMDOCK in DEC2018 and i dont have DMTOUCH APP to work !!!

please send me APP
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Hai Nguyen Cong

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I suggest alesis has a long-term solution to DM dock. I am using it but I am very worried if my Ipad is broken I will have to throw away the DM dock. Alesis request has a solution
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Hai Nguyen Cong

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Can someone create a DMtouch.ipa file for sharing? I don't know how to create ipa file.
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Hai Nguyen Cong

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Hello Bill, please help me