DM Dock Buzz through headphones

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  • Problem
  • Updated 4 months ago
  • In Progress
  • (Edited)
I am having issues the the dm dock. For some reason I am getting a buzz out of the headphone jack. I have tried two different of headphones (shure se 215, and 535) and two different types of connectors both new mind you, and it still happens. I just got it today so the dock is still brand new. Not sure if anyone else is having a problem with it too.
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Josh Rios

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Posted 4 years ago

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Corey S, Official Rep

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Hi Josh,

I'm sorry you're having problems with your DM Dock. I'll be happy to help!

Does turning either the PHONES VOLUME or MAIN OUT knobs make a difference?

If the buzzing still occurs:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Alesis Support Page or International Distributor.

I hope this helps! Let me know if you have any additional questions.
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Rostu Chicken

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Hello,

I have a new Surge kit and I am getting a background buzz on the headphone jacks. At first I thought it was related to an outlet in my house but now it is always happening.

Is this just bad hardware?

Thanks,

Joe