DM Dock Buzz through headphones

  • 2
  • Problem
  • Updated 6 months ago
  • In Progress
  • (Edited)
I am having issues the the dm dock. For some reason I am getting a buzz out of the headphone jack. I have tried two different of headphones (shure se 215, and 535) and two different types of connectors both new mind you, and it still happens. I just got it today so the dock is still brand new. Not sure if anyone else is having a problem with it too.
Photo of Josh Rios

Josh Rios

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 2
Photo of Corey S

Corey S, Official Rep

  • 169 Posts
  • 12 Reply Likes
Hi Josh,

I'm sorry you're having problems with your DM Dock. I'll be happy to help!

Does turning either the PHONES VOLUME or MAIN OUT knobs make a difference?

If the buzzing still occurs:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


• For quicker support, call your nearest Alesis Support Page or International Distributor.

I hope this helps! Let me know if you have any additional questions.
Photo of Rostu Chicken

Rostu Chicken

  • 1 Post
  • 0 Reply Likes

I have a new Surge kit and I am getting a background buzz on the headphone jacks. At first I thought it was related to an outlet in my house but now it is always happening.

Is this just bad hardware?