Crimson2 tech support

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  • Problem
  • Updated 4 weeks ago
Hi Criss, May I ask you to check on my service ticket at the Help Desk? Several weeks ago I had the same problem with my rack tom and you had them replace it. This time it is regarding my Alesis 8" Mesh Bass Drum Trigger for 6 month old Crimson II Kit. I am hoping there is an easier solution. I already replaced the wire but that did not help. The drum still does not respond. Thanks in advance Criss!!
David Keller
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davidkeller600@gmail.com

  • 21 Posts
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  • concerned

Posted 1 month ago

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Photo of davidkeller600@gmail.com

davidkeller600@gmail.com

  • 21 Posts
  • 5 Reply Likes
Hi Folks,

Any suggestions on how I can get my 8" Mesh Bass Drum Pad working?
It has been 10 days since I reached out to the support team with no reply. My next performance is on Oct 27th and I really need it working be forehand for rehearsals.

Thanks in advance Everyone ! ! !

RE: Your 8" Mesh Head Bass Drum Pad inquiry
Oct 4, 2019, 7:36 PM (10 days ago)
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Criss, Employee

  • 583 Posts
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Hello, David

Thanks for posting!

Sorry to hear you have not heard back from one of our representatives. Someone should be reaching out. Keep in mind, you should stick with one rep in the future so you have a direct contact seeing as you have a previous inquiry.

We appreciate your patience!