Command X Mesh Reliability

  • 2
  • Problem
  • Updated 4 weeks ago
Hey everyone, has anyone had issues with the pads failing? I bought the command X mesh kit in February and not only has the 10” snare center stopped triggering (rim still works) but I replaced the snare with one of the 8” pads and I now hear a rattling noise on that pad. I might be a little of a heavy hitter but not nearly as heavy as many others and I use a pretty light stick (7a) so I am a little worried about the longevity of the product. Thoughts?
Photo of The Garb

The Garb

  • 3 Posts
  • 1 Reply Like

Posted 2 months ago

  • 2
Photo of davidkeller600@gmail.com

davidkeller600@gmail.com

  • 19 Posts
  • 5 Reply Likes
Hey Garb, I am having the same issue with my Crimson2 I purchased in Aoril. I registered my kit and placed a service request 3 weeks ago and still awaiting a reply. I will keep you posted when a technician responds.
Photo of The Garb

The Garb

  • 3 Posts
  • 1 Reply Like
Yeah dude let me know. I received a response on the snare and just waiting for them to reply on how we move forward to fix or replace. I will update here as well.
Photo of Criss

Criss, Employee

  • 470 Posts
  • 34 Reply Likes
Hello, Jim

Thanks for posting! 

I have escalated your case to our team, a representative will reach out with additional information regarding your replacement.

We appreciate your patience! 
Photo of The Garb

The Garb

  • 3 Posts
  • 1 Reply Like
Update: Alesis sent me a new 10" snare and didn't request the broken one to be sent back. Let me know if you get your problem resolved.