Command mesh module not displaying

  • 1
  • Problem
  • Updated 4 weeks ago
Bought a new Command Mesh 8 piece but the Module is diplaying anything. The screen remais blue but is not possible to see anyhting displayed.
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José Ribeiro

  • 3 Posts
  • 1 Reply Like
  • frustrated

Posted 4 weeks ago

  • 1
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Criss, Employee

  • 477 Posts
  • 34 Reply Likes
Hello, Jose

Thanks for posting!

You may just need to reset the module. Hold the < and > at the same time while powering it on.

Hope this helps! 
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José Ribeiro

  • 3 Posts
  • 1 Reply Like
Criss, thank you very much for answering, but i've already done. Unsuccessfully. I'm in contact with the store in order to send them the drumset back and they will send me another one.
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Criss, Employee

  • 477 Posts
  • 34 Reply Likes
Hello, Jose

Sorry to hear that, if you are in the US, there is no need to swap out the whole drum kit. Please contact our support team to see what they can do about your module so you don't ship out a whole drum kit back to a store. 
Here is the contact information for our supportteam:

The USA Support Office is open Monday - Friday, 8:30 am - 6:30 pm EST (notincluding holidays or weekends) and can be reached at 401-658-3131

If you'd like, you may also contact us by submitting a support request:

Hope this helps!
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José Ribeiro

  • 3 Posts
  • 1 Reply Like
Criss, i am in Brazil! Thanks about your effort in solving the troubleshoot.