Bought Used Alesis Q49 and cant any DAW's to detect it

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  • Updated 2 months ago
I bought a Alesis Q49 from ebay and it had no extra accessories, so it was only the keyboard itself. I was able to get a usb and so far the lights light up but i cant get anything to detect it, ive tried looking online to see if i need to install anything but theirs not much on the keyboard I can find. Do I need to install anything or is it just my computer?
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Anthony Ward

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Posted 2 months ago

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Matt Ferri, Employee

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Hello Anthony Ward,

Thank you for posting!
It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.