Bass Drum Cable Not working

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Hi i have a question regarding an issue im having with my e- drums , the bass drum cable seems to have a bad connection . it connencts as im plugging it in or half way but not when its fully inserted

I know its not the pad as iv tryed diffrent cables in the pad (working ) and the kick pedal cable in a diffrent drum ( Not working )

Just wanted to know if there is any thing i can do before i have to buy a hole new set of cables for the modual
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Jack Hill

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Posted 2 years ago

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Bill R., Employee

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Hi Jack,

Thanks for posting. Sorry you're having issues with your DM6 kit.

I do agree with you in that it seems like the cable snake may need replacing. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.