Alesis Elevate 5 speakers randomly stop working!

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  • Updated 1 month ago
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Dear Alesis support,
I just bought Alesis Elevate 5 speakers. Both speakers just randomly stop playing and I am forced to shut them down using the ON/OFF button until the blue LED fades out. When I turn them on again, they work normally until they just stop playing again. What could be the cause?
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Tiago Tomás

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Posted 4 years ago

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Tiago Tomás

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Edit: While the speakers produce no sound themselves, if I plug in some headphones, they still work. Just the speakers won't work until a "reboot".
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Michael V, Employee

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Hi Tiago,

Thanks for your post! I'd like to help! Have you attempted to plug the power supply into a different outlet? Sometimes, this can happen if the Elevate 5 speakers are not receiving enough power from the power source. If it is still happening in different locations, I would recommend reaching out to our Technical Support department for further assistance. Log onto www.alesis.com/support in order to reach out to them. I hope this helps!
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Tiago Tomás

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Hi Michael,

Thank you very much for your reply. I've begun testing by plugging the power supply into a different outlet. I'll let you know how it goes in a while! Really, thank you very much, I like these speakers, I wouldn't want to have to return them :/
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Tiago Tomás

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Hi again,

It took two minutes to test it... Plugged into a different outlet, started to play some music, two minutes later, they stop playing. Only a hard reset brings them back to life...
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Tiago Tomás

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I don't know if this helps, but here goes. If the speakers are working and I power them off, the blue LED fades out a lot faster than when they just stop working and I reset them. This really seems like a hardware issue...
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Michael V, Employee

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Thanks for testing out the issue! It definitely seems like something out of the ordinary is going on. I would recommend reaching out to our Technical Support department for further assistance. Log onto www.alesis.com/support in order to reach out to them. I hope this helps!
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Tiago Tomás

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I'll reach out to the Technical Support.
Thank you!
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Andres Correa

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I have exactly the same problem... What happened finally?
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Andres Correa

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Hello. I have the same problem since i bought these monitors, and the major problem is that I bought them in Thomann web store (Germany), and were send to Colombia, were I live. I contacted first alesis technical support by email, and they send me to the local dealer, but they told me I have to send the hardware (to another city, paying for the shipping, and with no guarantee of return), and besides, I would have pay for the service. Obviously Im not satisfied with the product, and the dealer tratment... please, tell me if is any other solution. Thanks
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Tiago Tomás

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Hello Andres,
I'm sad to say that there is no other option.
I exchanged my pair at my local music store and they've worked perfectly ever since. My guess is that it's a real hardware problem that appears on some speakers.

Hope I helped,
Best
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Andres Correa

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Hello Tiago

I ́m sad to hear that but it ́s kinda recomforting knowing I ́m not the only one... Hope there ́s some similar solution for me.

Thanks!
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Chris D, Employee

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Hello Everyone,

Something to keep in mind here... If you purchased a speaker lets say in Germany (230v), their voltage is different there then in Colombia (110v). The country from where you purchased the speaker from is where the speaker is supposed to be used in. Check the back of your speakers, make sure the voltage is saying the correct amount for your countries voltage.
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Andres Correa

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Hi there, Chris... Thanks for the answer. The first thing I checked out before buying the monitors was precisely the energy compability... which is ok: In the back of the speaker says clearly "100 to 240 VAC", here it works on 110V, so that should not be the problem. I understand that all possible causes most be considered, but since this is not the first case, I would look in similar situations such as Tiago's...
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Craig Wee-Man Stapleford

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same problem but i think you guys are barking up the wrong tree. The issue is the speakers amp turns off when not in use (after 10mins or so) till you start pumping audio through them. At low volume they think they are not in use and shut off, if you increase the volume (at source) they burst back into life again. Rather annoying when using them for quiet background noise. Im going to re-solder the amp to de-activate the feature......a kinda fix is have source audio full volume and use the front volume control so it knows audio is being listened too, my problem started when being high volume on the speakers but using the source for volume control.

Hope this makes sense.
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gianlu de carlo

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hi there from Switzerland.
Same problem to me, after exactly 30 minutes of playing music via pc or mobile, the volume disappears. I just have to turn it off, waiting for the blue led to turn off and than turn on again. Then the hardware will work for another 30 minutes. The music can be played loud or low or moderate volume, doesn't matter, the volume will disappear 30 minutes later. What's the problem? thanks Gianluca.