Alesis dm8 does not start

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
If turning on the display just get brighter but no information is displayed. Reset does not work. Any ideas?
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Heiko1904

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Posted 2 years ago

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Bill R., Employee

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Hello,

Thanks for posting.

What are the specs of the power supply you're using with your module? If you're in the US, you should be using a 9VAC, 1.3A power supply with your module. Can you please confirm?
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Heiko1904

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I am using the power module delivered for Germany. It worked great but currently there is just a brighter display.
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Bill R., Employee

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It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.