Problems with auth Vacuum Pro

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
I've recently downloaded Loom and got my Serial on the side of the link, registered OK. But can't use the same serial for Vacuum Pro. Since this one is in the included software with my mpc live i'm assuming is free? Right? But the serial doesn't show up on the side like in Loom. Where do I get the serial?
Akai is totally useless, I've sent them 2 questions of which one technical and this one about the serials last week, never I repeat never got a reply, zero support from them. Thanks Akai.
Photo of Harry

Harry

  • 17 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Eliza

Eliza, Employee

  • 3103 Posts
  • 348 Reply Likes
Hey Harry,

Thanks for posting!

Sorry to hear that you are having trouble! The AIR Instruments bundle has one code for all AIR plugins. This becomes a bit tricky as you can only redeem the license once. Since the license was already redeemed in the Loom authorizer, we'll have to clear the license and redeem it again in iLok.

This can't be handled over the forum so I sent you an email so that we can work directly.

Let me know if you have any questions!
Photo of Harry

Harry

  • 17 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled zero replies from customer support.

hi the support is not getting back to me for two problems i have with the akai mpc live and the registration of vacuum pro. Questions wrote 2 weeks ago no reply, zero amy suggestion how to get it touch with the support?